How to Activate DEWA for Your New Home in Dubai

Just moved into your new home in Dubai? Whether you're a first-time homeowner or a tenant ready to settle into a new space, setting up your utilities is one of the first things you'll need to do. In Dubai, this means activating your DEWA account.

DEWA stands for Dubai Electricity and Water Authority. It supplies electricity, water, and sewerage services across the emirate. Without an active DEWA connection, you canbt get access to these essential utilities. The good news? The process is straightforward when you know what to do.

In this detailed guide, webll walk you through everything you need to know about activating DEWA for your new house or apartment in Dubai - from documents needed to the step-by-step process, fees, and top tips to make it all smooth and stress-free.

What Is DEWA? 

DEWA is a government-run service that handles electricity, water, and sewerage connections in Dubai. Every residential and commercial property must have an active DEWA account to access water and electricity.

Whether you're moving into a villa, an apartment, or even an office space, you'll need to activate or transfer the DEWA account into your name to:

• Legally occupy the property
• Access water and electricity
• Settle utility bills monthly

Who Can Apply for DEWA Activation?

You can apply for DEWA activation if you fall into any of these categories:

• Tenants: If you're renting a home, you'll need to submit your tenancy contract (Ejari) and activate the DEWA account under your name.
• Homeowners: If you've bought a home, you can activate the DEWA account using your title deed.
• Landlords or real estate agents: They may apply on behalf of tenants or owners.

The process is the same whether you're moving into a brand-new property or a previously occupied one.

Documents Required for DEWA Activation

Before starting the process, make sure you have the following documents prepared:

For Tenants:

• Emirates ID (copy)
• Ejari certificate (tenancy contract registered with RERA)
• Passport copy (for non-residents)
• DEWA Premise Number (a 9-digit number found on the property door or from your agent)

For Homeowners:

• Emirates ID (copy)
• Title Deed
• Passport copy
• DEWA Premise Number

Optional (if applying via agent):

• Power of Attorney
• Trade License (if it's a commercial unit)

Tip: Make sure your documents are scanned and ready in PDF or JPG format if you plan to apply online.

How to Activate DEWA: Online vs. Offline

There are two main ways to activate your DEWA connection: online through the official DEWA portal, or in-person at a Customer Happiness Centre.

Option A: Online Activation (Recommended)

Most people today choose to activate DEWA online because itbs quicker and more convenient.

Herebs how to do it:

1. Visit the official DEWA website
2. Click on "Consumer Services" and choose "Move-In"
3. Select your premise type (residential, commercial, etc.)
4. Upload the required documents
5. Enter your details, including contact number and email
6. Pay the security deposit and activation fees online via card
7. Receive confirmation with your DEWA account number via SMS and email

The process takes just a few minutes, and you can expect activation within 24 hours.

Option B: In-Person at DEWA Customer Happiness Centres

If you prefer doing things offline or need help, you can go to a DEWA Customer Happiness Centre. Bring all your documents and visit during working hours.

Some locations include:

• DEWA Main Office in Umm Ramool
• Al Quoz Customer Happiness Centre
• Hatta Centre (for residents in that area)

The process is similar: submit your documents, fill out an application form, pay the deposit and fees, and wait for confirmation.

DEWA Security Deposit & Activation Charges

Herebs a breakdown of the fees involved in activating your DEWA account:

These fees can be paid by credit/debit card or through the DEWA smart payment options. The security deposit is refundable when you deactivate your DEWA account (minus any outstanding bills).

How Long Does DEWA Activation Take?

Once you've submitted all the correct documents and paid the required fees:

• Standard activation time: 24 hours
• You will receive an SMS/email confirmation
• If there's a technical issue, DEWA will contact you for inspection or clarification

So, itbs best to apply at least 1-2 working days before your move-in date to ensure everything is ready.

How to Track and Manage Your DEWA Account

Once your DEWA is active, you can manage everything from your phone or computer. Herebs how:

1. DEWA Website

• Log in with your account number
• Check bills, make payments, and submit service requests

2. DEWA Smart App (Available on iOS and Android)

• Monitor electricity/water usage in real time
• Receive bill reminders
• Pay instantly with cards or Apple/Google Pay

Tip: You can also set up automatic monthly payments to avoid missed bills.

Conclusion

Activating your DEWA account is one of the most important steps before settling into your new home in Dubai. Thankfully, it doesnbt have to be complicated.

By following the steps in this guide and preparing your documents ahead of time, you can complete the process quickly and get your electricity and water flowing in no time.

Welcome to your new home in Dubai!